Frequently Asked Questions
What is your Shipping Policy?
All limited editions require 2 business days before shipping. Originals will be shipped the following business day.
Please note - I need the time (above) to actually print, assemble, and package your order if it is a limited edition. Everything at Hare Brain Art Studio is printed "on demand". I don't have any pre-made products sitting in my studio.
Shipping method is decided upon the size and type of artwork. Originals are not replaceable and hence are shipped differently than a print.
What is your Policy on Returns/Exchanges/Refunds?
My return policy is very simple:
If you're not happy with a purchase that you made on HareBrainArtStudio.com, for any reason, you can return it to me within 14 days of the order date. As soon as it arrives, I'll issue a full refund for the entire purchase price. Please note - Hare Brain Art Studio does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality. Hare Brain Art Studio does not reimburse for lost returns.
Hare Brain Art Studio sells lots of pieces of artwork each month - all with a 100% money-back guarantee.
If you've hesitated to purchase artwork online in the past, why not give me a try? You have nothing to lose!
How to enjoy your newly collected artwork for generation to come?
The artwork has left my studio. Now, it is your turn to care for it. Protect your investment by following a few simple tips for preventative care:
- Proper temperature is critical. Think of museums – they try to maintain an even temperature. Now you don’t have to go crazy with this, but consider if you live in Louisiana and own acrylic paintings that you may want to keep your air conditioner on when you leave for that week in August. Doesn’t have to be set at 72, but perhaps you will keep it below 100. Acrylic paint becomes soft at 140 F (60 C) so don’t leave it in the car.
- Moisture is bad. Very, very, bad. It can allow mold growth. It will speed up deterioration of all sorts of materials. Please don’t put art in your bathroom unless it is sculpture of a durable material (like ceramics) or a print that you are willing to sacrifice.
- Sunlight. Yes, it looks so pretty there. I know, I know. Don’t do it. If you have a UV coating on your windows or the work has UV protection in the varnish you could… but… really, just don’t. Think of how the backs of your curtains deteriorate in your southern windows. Don’t put a painting there. If it is a watercolor or colored pencils, for sure don’t. The whole painting could disappear after one good sunny summer! With archival inks and paper and or behind UV protective glass frame it will last longer than without all the above but it will not protect it forever. Archival doesn't mean it is indestructible.
- Dust, dirt, grime. Keep away from splattering areas of the kitchen, or kids who are learning to bake. (Hello flour!)
- Don’t clean with any chemicals. You can use a glass cleaner on a glass frame, but not Plexiglass (Plexi and ammonia don’t get along). Try to gently blow dust off (not with a hairdryer), next wipe it off with a clean, dry, soft cloth. You need a cloth that won’t leave particles behind like a paper towel and won’t scratch.
How can I keep up with your new work?
The simplest way is to sign up for my newsletter which will keep you informed of any new work and even sales. You can also follow me on Instagram or on Facebook if you do social media.
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